All orders within India ship free of charge. We dispatch from our studio in Jaipur, Rajasthan.
Each piece is made entirely by hand after your order is placed. Please allow 5–12 working days for production and delivery.
| Region | Delivery time |
|---|---|
| Rajasthan | 3–5 working days after dispatch |
| Delhi NCR, Mumbai, Bangalore, Chennai | 4–7 working days after dispatch |
| Rest of India | 5–10 working days after dispatch |
You will receive a tracking number by email once your piece has been dispatched. Larger pieces (benches, sofas) are shipped via dedicated freight partners and may require a delivery appointment.
We ship to most countries worldwide. International shipping is calculated at checkout based on destination and piece dimensions.
Customs duties and import taxes are the responsibility of the buyer and vary by country. We mark shipments at full value as required by law.
For large or multi-piece international orders, please write to hello@patyo.in — we can often arrange better freight rates for bulk shipments.
International lead time is typically 10–18 working days including production.
Every PATYO piece is made to order by hand specifically for you. Because of this, we do not accept returns or exchanges for change of mind.
If your piece arrives damaged or with a manufacturing defect, we will repair, replace, or refund it — no questions asked. Please photograph the damage and write to hello@patyo.in within 7 days of delivery.
| Situation | Resolution |
|---|---|
| Arrived damaged in transit | Full replacement or refund |
| Manufacturing defect | Repair, replacement, or store credit |
| Change of mind / incorrect size | Not accepted (made to order) |
| Wrong item sent | Full replacement or refund |
Refunds, where applicable, are processed within 7–10 working days of us receiving confirmation of the issue. Return shipping costs, where applicable, are the responsibility of the buyer. For international orders, the same policy applies — please contact us before returning any item.
To initiate a return or report an issue: email hello@patyo.in with your order number and photographs.
All pieces are packed in recycled cardboard and paper padding — no single-use plastic. Larger furniture ships in custom-built wooden crates where required.
If your piece arrives damaged, please photograph it immediately and write to hello@patyo.in within 48 hours of delivery.
Write to hello@patyo.in or use our enquiry form — we respond within one working day.